Refund Policy

allKlouds is a prepaid service. You add funds to your allKlouds wallet, and a flat, fixed fee is deducted from that balance each time you create a server instance or submit an update to an existing instance (for example, resizing storage or changing the instance type). The amount charged is shown to you on-screen before you confirm, and is recorded as a debit entry against your wallet in your payment history.

allKlouds is not responsible for any charges billed directly by your cloud provider (such as Amazon Web Services (AWS) or DigitalOcean), including but not limited to compute usage, data transfer, storage, bandwidth, taxes, overage fees, or any other provider-related costs. Because servers are provisioned into your own connected cloud provider account, all invoices from that provider remain your sole responsibility, and allKlouds will never pay or reimburse charges billed to you by your cloud provider.

Once a server has been successfully created in your cloud provider account and is functioning as intended, the order is considered successfully fulfilled and is not eligible for a refund. If a server creation or update fails due to an issue on allKlouds's end (for example, a failure in our provisioning pipeline), the associated wallet charge will be reversed or credited back to your wallet balance.

Any customization, configuration, software, security, or other modification made by the customer or a third party after server provisioning is the customer's responsibility. Issues caused by such changes are not eligible for a refund, and allKlouds does not provide support or troubleshooting for problems resulting from these modifications.

• Usage: Cashback earned through allKlouds can only be used toward future server creation or other eligible services on the platform. It cannot be withdrawn or redeemed for cash.
• No Cash Value: Cashback has no cash value and is non-refundable under any circumstances.
• Expiry: Any unused cashback automatically expires 1 days from the date it is credited to your account.

Note: this cashback is separate from referral earnings, which are withdrawable — see our Referral Program Terms.

If a customer is found to have engaged in fraudulent activity, abuse of promotional offers, policy violations, or any other misuse of the platform, allKlouds reserves the right to cancel cashback, reject withdrawal requests, deny refunds, suspend services, or terminate the account at its sole discretion.

If you wish to withdraw funds from your wallet instead of using them for future services, additional charges may apply. See our Withdrawal Policy for details.

allKlouds reserves the right to modify this Refund Policy at any time. Continued use of the platform after a change constitutes acceptance of the latest version of this policy.