Privacy Policy

We collect information you provide directly, information generated as you use allKlouds, and limited information from third parties involved in delivering the service:

• Account information: name, email address, mobile number, address, city, state, zip code, country, and your chosen currency.
• Authentication data: your password (stored hashed, never in plain text), and, if enabled, your two-factor authentication secret and backup codes.
• Cloud provider connection data: the scoped access details you provide (for example, an IAM role for AWS, or an API token for DigitalOcean) so allKlouds can provision resources on your behalf within your own cloud provider account.
• Server configuration data: instance names, regions, instance types, storage volumes, allowed access rules, database options, selected software stacks, and optional domain/DNS provider credentials (for example, Namecheap, GoDaddy, or Cloudflare API tokens) that you choose to enter.
• Payment & wallet data: deposit and withdrawal amounts, wallet balance history, and transaction metadata from our payment processors (Stripe and Razorpay). We do not store your full card or bank account numbers — these are handled directly by our payment processors.
• Referral data: your unique referral code and which accounts signed up using it.
• Usage & log data: IP address (used, among other things, to help determine your country for currency defaults), device/browser information, and operational logs relating to server provisioning and payments.

• To create and manage your account, and to authenticate you securely (including via two-factor authentication).
• To provision, update, and manage servers in your connected cloud provider account as you request.
• To process wallet deposits, charges, cashback, and withdrawals through our payment processors.
• To operate the referral program, including tracking and, where applicable, rewarding referrals.
• To provide customer support, respond to your requests, and send service-related communications.
• To monitor, secure, and troubleshoot the platform, including maintaining operational and payment logs.
• To detect and prevent fraud, abuse, and violations of our Terms of Service and Acceptable Use Policy.

We do not sell your personal information. We share information only where necessary to operate allKlouds:

• With your connected cloud provider (such as Amazon Web Services or DigitalOcean), to provision and manage the servers and resources you request within your own account.
• With Stripe and Razorpay, to process wallet deposits and withdrawals.
• With domain and DNS providers (such as Namecheap, GoDaddy, or Cloudflare), if you choose to attach a domain and provide their API credentials.
• With service providers who help us operate the platform (for example, cloud log storage), under obligations to protect your data.
• Where required by law, regulation, legal process, or to protect the rights, property, or safety of allKlouds, our users, or others.

We retain account and transaction information for as long as your account is active and as needed to comply with legal, tax, and accounting obligations. Operational and payment logs are retained for a limited period to support troubleshooting, security, and dispute resolution, after which they may be deleted or archived.

We use industry-standard safeguards to protect your information, including encrypted transmission (SSL/TLS), hashed passwords, encrypted storage of sensitive credentials, and two-factor authentication for sensitive account actions. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You can review and update most of your account information from your profile settings at any time. Depending on your location, you may have additional rights under applicable data protection law, such as the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us using the details below.

We use essential cookies and similar technologies to keep you signed in, maintain session security, and remember basic preferences. We do not use these cookies for third-party advertising.

allKlouds serves users in multiple countries. Your information may be processed and stored in countries other than your own, including where our infrastructure and payment providers operate, subject to the safeguards described in this policy.

Funds or wallet balances associated with a allKlouds account are non-transferable and cannot be transferred, assigned, or moved to any other user account.

We may update this Privacy Policy from time to time. Continued use of allKlouds after changes take effect constitutes acceptance of the revised policy.